Support Tickets
Raise an issue, follow its progress and keep the whole thread in one place. Every ticket carries a priority and a resolution target from the moment it is opened.
Raise it once
Describe the problem, attach a screenshot, and skip repeating yourself later
Priority and origin
Tickets are categorised on arrival so the urgent ones are not queued behind the routine
Resolution targets
Anything drifting past its target is flagged to an owner, not left to age quietly
One thread
Replies, notes and the eventual fix stay attached to the original ticket
